Like our dealing and sales/support teams, the operations staff is available 24 hours a day, 7 days a week via phone, email, and live chat. Accordingly, all requests to modify the settings on your account or to deposit/withdraw/transfer funds are processed within 48 hours of receipt.

To conduct all activity regarding your account -- deposit funds, withdraw funds, transfer funds between trading accounts, modify the margin requirement on your account, and to update your contact information with us -- please visit our My Accounts area, a portion of our web site dedicated to servicing our clients. To update your information online via the My Accounts section, click below.

Alternatively, you can complete paper forms and fax them back to us to make funds transfer requests or to modify any information associated with your account. Clients can reach us via fax at +1 212 897 7669.