Please send an email to: info@fxtsp.com An fxtsp.com representative
will respond to your email as soon as possible. Thank you.
When sending electronic mail to FXTSP's support, please be aware of the following: By sending us your email you are granting FXTSP permission to communicate with you by email regarding the topic of your message or inquiry.
Trading Desk
| International Trading Desk: |
+1
212 201 7300 |
| Toll-Free Trading Desk(US
ONLY): |
+1 866 600(3926) |
When is it
appropriate to call the trading desk?
All our clients are encouraged to
call the trading desk under the following conditions:
• No immediate access to
the Internet
• Trader fails to receive a confirmation on
an order placed online
• Internet failure or failure to connect to
the platform server
What if the
trade was executed incorrectly?
If you believe that a trade was
executed incorrectly please contact the trading desk
immediately. Make sure that you have on hand all information
pertaining to the trade including: ticket number,
time of the trade, and nature of the problem. The
trade will be audited, and when necessary an adjustment
will be made in a timely manner.
Security
FXCM utilizes state-of-the-art encryption,
authentication protocols, and the best firewall protection
to ensure that every transaction and customer record
is completely authenticated and secure.
FXCM employs back up systems and contingency
plans to minimize the possibility of system failures.
If there is a problem with a server, all open trades,
stop orders, and trading histories are saved on our
back-up files. All orders are GTC by default.
Trading
Etiquette
To Place a Trade or an Order Via
the Phone:
1. Trader/Client: When calling the
trading desk, the trader should specify at the outset
whether the account is a 100K account or a mini account.
2. Trading Desk: "Can I have your account
number, please?" Trader: "My account number
is 55555."
3. Trading Desk: "Can I have the name
on this account, please?" (The dealer asks this
question in order to verify that the caller is indeed
the account holder.)
4. Trader: "Please give me a price
on USD/JPY for 3 lots." Dealer: Will make a 2-way
price, "06.60-65".
5. Trader: Will either say "At
60, "At 65," or "No trade". Dealer:
Will confirm "At 106.60, you sold 3 lots of USD/JPY,"
"At 106.65, you bought 3 lots of USD/JPY,"
or "No trade, thank you".
Traders CANNOT hold the quoted price, as it is only
good for 3 to 5 seconds depending on market volatility.
In the event the trader holds the price, the dealer
reserves the right to change the price by saying either
"change," "price change," "off,"
or "your risk".
Trading Desk : Will confirm
to trader ANY order that is placed during the course
of the conversation.
Note: Traders/Clients
should not call the trading desk for non-trading related
purposes.
|
 Account Support by Phone:
| FX Trading Accounts
(US): |
+1 888 50 FOREX
(36739) |
| FX Trading Accounts (INT): |
+1 212 897 7660 |
|
|
Fax:
| Fax (US): |
+1 877 229 0004 |
| Fax (US and international): |
+1 212 897 7669 |
Trading Desk (LIVE Clients ONLY)
| International Trading Desk: |
+1
212 201 7300 |
| Toll-Free Trading Desk(US
ONLY): |
+1 866 6003926) |
| Toll-Free Mini Trading Desk(US ONLY): |
+1 877 377 5077 |
|
Contact Us 
